At Lincoln Outfitters Shop, we are dedicated to equipping your adventures and enhancing your home comfort. We understand that getting your gear on time and having confidence in your purchase is crucial. Our transparent shipping and hassle-free returns policies are designed with you, the outdoor enthusiast and comfort-seeker, in mind.
Shipping Information
We strive to process and dispatch all orders quickly so you can get out on your next adventure or enjoy your new home comforts without delay.
Order Processing Time
All orders are processed within 1-2 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
Shipping Methods & Delivery Timeframes
We offer two reliable shipping options to serve our global customers:
- Standard Shipping – $12.95
Shipped via DHL or FedEx
Delivery Time: 10-15 business days after shipment - Free Shipping
Available on orders over $50, shipped via EMS
Delivery Time: 15-25 business days after shipment
Please note: We do not ship to certain remote areas and parts of Asia. Delivery times are estimates and may be affected by factors beyond our control such as customs processing, weather, or global events.
Returns & Exchanges Policy
We stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.
Return Timeframe
We accept returns and exchanges within 15 days of you receiving your order.
Condition of Items
To be eligible for return or exchange, items must be in original condition: unworn, unwashed, with all original tags attached, and in the original packaging.
Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges on the following products:
- Face Masques (due to hygiene concerns)
- Food & Household Goods (due to their perishable and consumable nature)
Additionally, we cannot accept any item that shows signs of use, is damaged, or is not in its original condition.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Our Team: Within 15 days of delivery, email us at [email protected] with your order number and details about the product you wish to return or exchange.
- Wait for Instructions: Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return.
- Package and Ship: Securely package the item(s) including all original packaging and tags. Clearly write the RMA number on the outside of the package. Ship your return to: Lincoln Outfitters Shop Returns
1692 Lee Avenue
MCVILLE, US 58254
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Processing
Once we receive and inspect your returned item:
- We will process your refund within 3-5 business days.
- Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement.
- Original shipping fees are non-refundable.
Exchanges
To exchange an item for a different size or color:
- Follow the same return process outlined above.
- Clearly indicate in your email that you would like an exchange and specify the preferred size/color.
- We will ship the replacement item once we receive your return.
- Standard shipping charges apply for the new shipment.
Questions?
Our friendly customer service team is here to help with any questions about returns, exchanges, or our products. Contact us at [email protected] and we’ll respond within 1-2 business days.
Thank you for choosing Lincoln Outfitters Shop for your adventure and home comfort needs!