FAQ

Where do you ship to?

We proudly offer global shipping to adventurers and home enthusiasts worldwide! However, due to logistical constraints, we are currently unable to deliver to certain remote areas and parts of Asia. We appreciate your understanding.

What are my shipping options?

We offer two convenient shipping options:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 business days after shipping.
– Free Shipping: For orders over $50, enjoy free shipping via EMS. Processed in 1-2 business days and delivered within 15-25 business days after shipping.

How long will it take to receive my order?

All orders are processed within 1-2 business days. Delivery times then depend on your chosen shipping method and destination. Please note that these are estimates, and international shipments may occasionally experience delays due to customs processing, which is beyond our control. Thank you for your patience.

What kind of products do you sell?

Lincoln Outfitters Shop is your one-stop destination for performance-driven apparel, durable outdoor equipment, and cozy home goods. Our range includes everything from Apparel, Camping & Hiking gear, and Boats/Kayaks to cozy Bedding, Blankets, and Camp Kitchen tools—everything you need for your next journey or a quiet night in.

How is my order packaged?

Every order is carefully handled and packed with care at our facility in McVille, US. We take great pride in ensuring your products—from sturdy kayaks to cozy blankets—are packaged securely to arrive in perfect condition.

What is your return policy?

We want you to be completely satisfied with your purchase. You may return most unused items in their original packaging within 15 days of receipt for a refund or exchange. Please see our full Returns Policy for more details.

How do I start a return or exchange?

Please contact our customer service team at [email protected] to initiate a return or exchange. Include your order number and details about the product you would like to return or exchange.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.

Is my payment information secure?

Absolutely. We use secure encryption technology to protect your personal and payment information. Your transaction data is handled with the highest standards of security.

How can I contact customer service?

Our friendly customer service team is here to help! If you have any questions about your order, shipping, or anything else, please don’t hesitate to reach out to us at [email protected]. We’re committed to providing a seamless experience.

Where is Lincoln Outfitters Shop located?

Our operations are based at 1692 Lee Avenue, MCVILLE, US 58254. All orders are shipped from our warehouse located there.